Shipping Policy

Thank you for shopping with HIJAB MUSE. This Shipping Policy explains how we process and deliver orders placed through hijabmuse.com

By placing an order with us, you agree to the terms outlined below.

1. Shipping Locations

We currently ship to:

  • United Kingdom

At this time, we do not offer shipping to other countries.

2. Processing Times

We aim to dispatch all orders promptly. Orders are typically processed within 1–3 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

3. Shipping Rates

United Kingdom

  • Standard UK Shipping: £3.95
  • Free UK Shipping on orders over £40

Shipping costs are displayed at checkout before payment is completed.

4. Estimated Delivery Times

United Kingdom

Estimated delivery time: 2–5 business days

5. Tracking Information

All orders include tracking. Once your order has been shipped, you will receive an email containing your tracking number and delivery updates.

6. Order Cancellations/Amendments

Once an order has been placed, cancellations are no longer possible. Please ensure all items and details are correct before completing your purchase. If you no longer want your order after it has been dispatched, you will need to return it in line with our Returns Policy.

For any order amendments, including incorrect shipping details, please contact us as soon as possible. We aim to dispatch orders quickly, so changes may not always be possible once processing has begun. HIJAB MUSE is not responsible for orders shipped to addresses entered incorrectly at checkout, so please double-check all information before payment is completed.

7. Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible with your order number and photos of the packaging and products.

If your tracking shows delivered but you have not received your parcel, please contact the shipping carrier first before reaching out to us.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at: hello@hijabmuse.com - we're happy to help.